Looking for a new challange?
We're looking for talented IT professionals so please do get in touch
Positions Available:
IT Technical Support Engineer
Redkey Technology are currently recruiting an IT Technical Support Engineer. You will support and install desktop, server and cloud-based solutions to our existing and new customers. You will be based mainly in our Newbridge office but some onsite assistance to customers will be required.
Experience
- Experience in a technical support environment providing both remote and on-site support
- Microsoft Server Installation and Admin
- Active Directory User, Group and Permission Management
- Microsoft Office 365 Administration
- Microsoft SharePoint Administration
- Microsoft Windows 10
- Ticketing system such as Connectwise or Autotask
- Excellent Client PC and Laptop hardware replacement, maintenance and troubleshooting
- IP Telecoms
- Router, Firewall and VPN configuration knowledge
- Backup and Antivirus management
Skills Requirements:
- Excellent English Communication Skills
- Very Good Diagnostic and Problem-Solving Techniques
- Knowledge of Network Technologies
- Full driving license and own transport will be required to perform site visits
Desirable
- IT related degree or relevant qualifications
- Microsoft Certifications would prove advantageous
- SQL Server and SQL Server Reporting Services knowledge
- Interest or experience in software and / or web development
Responsibilities:
- Provide IT support to our clients on the telephone, email, ticketing system, chat and in person.
- Manage support tickets and liaise with vendors to resolve issues for our clients.
- Provision, configure and deploy IT systems to meet our clients needs
Job Types: Full-time, Permanent